COVID-19 FAQ

June 28, 2020

The Memorial has implemented enhanced health and safety measures for you, other guests, and employees on the Memorial Grounds and in the Memorial Museum. A summary of these enhanced health and safety measures are set forth below. Everyone must follow these health and safety measures and all posted instructions while visiting the Memorial Grounds and the Memorial Museum. Anyone who does not follow them may be subject to removal by the Memorial staff. Further, the Memorial reserves the right to cancel any reservations or purchases and provide applicable refunds as determined necessary by the Memorial to follow the health and safety measures.

An inherent risk of exposure to the novel coronavirus (COVID-19) exists in any public place where people are present. The novel coronavirus (COVID-19) is an extremely contagious virus/disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and individuals with underlying medical conditions are especially vulnerable to the novel coronavirus (COVID-19).

By visiting the Memorial Grounds and/or the Memorial Museum, you are acknowledging that you understand, and that you voluntarily assume, the inherent risk related to exposure to the novel coronavirus (COVID-19) while visiting the Memorial Grounds and/or the Memorial Museum.  The Memorial will not be responsible for any exposure to the novel coronavirus (COVID-19) while visiting the Memorial Grounds and/or the Memorial Museum.

Please help keep each other healthy and safe.

We look forward to safely welcoming you as you come here to remember those who were killed, those who survived and those changed forever.

COVID-19 Safety Requirements & Protocols
  • Advanced, online timed-ticket reservation and purchasing is highly recommended.
    • Entrance capacities within the Museum will be limited per hour. Reserving and purchasing online will provide availability on your schedule and provide a touchless purchasing experience and streamlined entry into the Museum.
    • To enhance your experience, download the app from our homepage: MemorialMuseum.com.
  • For everyone’s safety, cloth or disposable face coverings (masks) will be required inside the Memorial Museum.
  • Social distancing guidelines are encouraged, including maintaining a physical distance of at least 6 feet between individuals. Marked pathways have been installed throughout the Museum and Outdoor Symbolic Memorial to help demonstrate social distancing spacing.
  • Please do not come to the Memorial Grounds or the Museum if you have a fever or otherwise feel ill. Anyone with a temperature above 100.4°F should not come to the Memorial Grounds or the Museum until they have no fever and no evidence of COVID-19 symptoms.
  • Regular daily cleaning and sanitation protocols will continue, with enhanced frequency protocols instituted daily in high-traffic and high-touch locations within the Museum and on the grounds using EPA-approved disinfectants.
  • The interactives will remain open and cleaned using the high-touch protocols. Each Museum guest will receive a complimentary stylus to use at the Memorial Museum interactives during your visit.
  • Handwashing supplies will be restocked regularly in all restroom facilities, and sanitizer stations have been placed throughout the Museum and Outdoor Symbolic Memorial for your use.
  • Water fountains are temporarily closed. Bottled water is available for purchase in the Museum Store.
  • Sneeze guards have been installed in the Museum Lobby and Museum Store limiting your close proximity person-to-person exposure.
  • Our partner, the National Park Service Rangers, will be stationed in set locations in the Outdoor Symbolic Memorial with socially-distanced markers placed around their location. Please respect the marker placement for the safety of everyone.
  • General Guidance:
    • Stay home if you are sick or do not feel well.
    • Cover coughs and sneezes with a tissue, then throw the tissue in the trash.
    • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
    • Use hand sanitizer that contains at least 60% alcohol if soap and water are not available.
    • Avoid touching your eyes, nose and mouth with your hands.

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