COVID-19 Policies

The Memorial has implemented enhanced health and safety measures for you, other visitors, and employees on the Memorial Grounds and in the Memorial Museum. A summary of these enhanced health and safety measures are set forth below. Everyone must follow these health and safety measures and all posted instructions while visiting the Memorial Grounds and the Memorial Museum. Anyone who does not follow them may be subject to removal by the Memorial staff. Further, the Memorial reserves the right to cancel any reservations or purchases and provide applicable refunds as determined necessary by the Memorial to follow the health and safety measures.

By visiting the Memorial Grounds and/or the Memorial Museum, you are acknowledging that you understand, and that you voluntarily assume, the inherent risk related to exposure to the novel coronavirus (COVID-19) while visiting the Memorial Grounds and/or the Memorial Museum. The Memorial will not be responsible for any exposure to the novel coronavirus (COVID-19) while visiting.

Please help keep all of us healthy and safe.

We look forward to safely welcoming you as you come here to remember those who were killed, those who survived and those changed forever.

COVID-19 Safety Requirements & Protocols
  • Advanced, online timed-ticket reservation and purchasing is  highly recommended.
    • There is a limited visitor capacity within the Museum per hour. Purchasing your ticket online will ensure availability and provide a touchless experience and streamlined entry into the Museum.
    • To enhance your experience, download the app.
  • For everyone’s safety, cloth or disposable face coverings (masks) are encouraged for all guests in the Museum. Unvaccinated visitors are required to wear a mask while within the Museum.
  • Please do not come to the Memorial Grounds or the Museum if you have a fever or otherwise feel ill. Anyone with a temperature above 100.4°F should not come until they have no fever and no evidence of COVID-19 symptoms.
  • We have regular daily cleaning and sanitation protocols including enhanced frequency in high-traffic and high-touch locations within the Museum and on the grounds using EPA-approved disinfectants.
  • Hand washing supplies will be restocked regularly in all restroom facilities, and sanitizer stations have been placed throughout the Museum and Outdoor Symbolic Memorial for your use.
  • Sneeze guards have been installed in the Museum Lobby and Museum Store limiting your close proximity person-to-person exposure.
  • General Guidance:
    • Stay home if you are sick or do not feel well.
    • Cover coughs and sneezes with a tissue, then throw the tissue in the trash.
    • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
    • Use hand sanitizer that contains at least 60% alcohol if soap and water are not available.
    • Avoid touching your eyes, nose and mouth with your hands.

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